Help and Contacts

If you wish to clarify any questions regarding the LetsHome service, please contact us at geral@letshome.pt or call +351 258 350 113 (call to national landline network).

If you wish to clarify any questions regarding the LethesHome Apartments service, please contact us at reservas@letheshome.pt or call +351 96 8938 838 (call to national mobile network)

You can also contact us via Facebook (https://www.facebook.com/Letshome), on our page if you wish.

Returns and Refunds

Letshome is highly concerned with the quality of its products and services.

However, if you are not satisfied with a certain product, regardless of whether it is defective or not, you can always return it.

Scope

1.1.1
www.letshome.pt makes every effort to ensure that all services we provide and all products we sell are in perfect working order and in accordance with the technical specifications we publish.

1.1.2
Among the thousands of products we handle and the many customers we serve daily, anomalies may occur. We commit to resolving them quickly, within the legal framework and our capabilities.

1.1.3
We thank you in advance for your understanding and remind you that for a faster resolution of your case, you should pay attention to the following simple procedures upon receipt:

1.1.3.1
Check that the outer packaging does not show any anomalies (damaged, wet, torn box, etc.).

1.1.3.2
Open the packaging in the indicated areas (when possible), keeping it in good condition for a period of 48 hours.

1.1.3.3
Check that the products do not show visible defects from transport or manufacturing.

1.1.3.4
Note all complaints on the Receipt Report.

1.1.4
The customer may also report an anomaly by calling +351 258 350 113 (call to national landline network) from Monday to Friday from 9:00 AM to 6:00 PM, or by email at encomendas@letshome.pt, or by registered letter to the address Vianatece Artesanato Tecelagem Lda, Zona Industrial do Neiva, 2ª Fase, 4935-232 Neiva, Portugal.

1.1.5
www.letshome.pt may request an evaluation of the complaint by a technician, with the customer making themselves available for this evaluation within a reasonably short period and always within the warranty period.

Conditions for accepting a return

1.2.1
The customer has the right to return purchased products whenever one of the following situations occurs:

1.2.1.1
The delivered products have manufacturing defects detected and reported within the warranty period (see point 8 of the Terms and Conditions).

1.2.1.2
The delivered products have defects caused by transport to the installation site, detected by the customer on the date of receipt or installation.

1.2.1.3
The delivered products do not comply with the technical specifications indicated on www.letshome.pt or do not reasonably serve the purposes indicated on www.letshome.pt, with the customer complaining about these anomalies within a maximum of 14 days from the date of receipt of the item.

1.2.1.4
Within the scope of the right of free resolution (article 10, no. 1 of Decree-Law 24/2014 of February 14), the customer may return the products without having to justify the reason for the return, as long as they express their intention by registered letter sent to the headquarters of Letshome (Vianatece Artesanato Tecelagem Lda., Zona Industrial do Neiva, 2ª Fase, 4935-232 Neiva, Portugal) within 14 days after receiving the order. In this case, the return is considered the responsibility of the customer.

1.2.2
Product returns are carried out under the following conditions:

1.2.2.1
The customer must ask www.letshome.pt to pick up the item at the address where it was delivered.

1.2.2.2
In accordance with article 13, no. 2 of Decree-Law 24/2014 of February 14, www.letshome.pt will charge the cost corresponding to the collection and possible dismantling services of the returned products under the conditions indicated in 1.3.

1.2.3
The customer agrees to keep the products they wish to return in the condition in which they were delivered, with the original packaging in reasonable condition to allow resale.

1.2.4
Returned products must contain all delivered accessories, including assembly manuals, hardware, and tools included in the price.

1.2.5
In case of exchange, if the cost of the new order is higher, the user will have to bear the difference, adding the payment of the remainder to the exchange request or doing so when picking up the new order.

Return charges

1.3.1
In the case of a return for which the customer is responsible under point 1.2.1.4, the customer accepts without any restriction that products supplied in "Kit" form that require assembly, carried out by our technicians or third parties, undergo wear and tear during this process that alters their initial supply characteristics.

1.3.1.1
The resale of these products can only be carried out with a significant discount. In the case of a return for which the customer is responsible, the customer accepts that www.letshome.pt deducts from the refund an amount corresponding to the devaluation suffered by the item during the assembly process, 25% of its new value.

1.3.2
In the case of a return for which the customer is responsible, www.letshome.pt will charge shipping costs.

Refunds

1.4.1
Whenever refunds of amounts paid by the customer are due, www.letshome.pt undertakes to make every effort to ensure that they are made as quickly as possible and within a period that never exceeds 30 days.

1.4.1.1
Within 14 days from the date on which www.letshome.pt is informed of the decision to terminate the contract, www.letshome.pt will reimburse the consumer for all payments received, including the costs of delivering the goods under paragraph 2 of article 13 of Decree-Law 24/2014 of February 14 (amended by Law No. 47/2014 of 28.07).

1.4.1.2
Payment refunds will be made using the same payment method used by the customer in the initial transaction, unless expressly agreed otherwise and provided that the customer does not incur any costs as a consequence of the refund.

1.4.1.3
www.letshome.pt is not obliged to refund additional delivery costs when the customer expressly requests a delivery method different from and more expensive than the commonly accepted and less expensive method proposed by www.letshome.pt.

1.4.1.4
Except in cases where www.letshome.pt offers to collect the goods, the refund may only be withheld until the items are received or until the consumer provides proof of return of the item.

1.4.1.5
When the item delivered to the customer's home at the time of concluding a contract outside the commercial establishment cannot, due to its nature or size, be returned by mail, www.letshome.pt is responsible for collecting the item and bearing the respective cost.

1.4.1.6
Failure to comply with the refund obligation within the period provided for in paragraph 9.4.1.1 obliges www.letshome.pt to refund double the amounts paid by the customer within 15 working days, without prejudice to the customer's right to compensation for pecuniary and non-pecuniary damages.

Orders and Shipping

Your orders arrive in full compliance with what you ordered through the online store, you have no worries.

Scope

1.1.1
The products on this website are available for all European Union countries.

1.1.2
Shipping costs for merchandise are:

• Continental Portugal: €5.00 shipping for purchases under €60 / Free for purchases over €60
• Madeira/Azores: €13.50 shipping
• Peninsular Spain: €9.00 shipping
• Balearic Islands (Mallorca and Ibiza): €35.00 shipping
• Canary Islands (Canary Islands, Las Palmas Tenerife and Gran Canaria): €35.00 shipping
• France: €21.00 shipping
• Corsica/Sardinia: €60.00 shipping
• Italy: €21.00 shipping
• Sicily: €60.00 shipping
• Belgium: €21.00 shipping
• Luxembourg: €21.00 shipping
• Germany: €21.00 shipping
• Poland: €21.00 shipping
• Ireland: €45.00 shipping
• Netherlands: €21.00 shipping
• Cyprus: €125 shipping
• Denmark: €25 shipping
• Slovakia: €25 shipping
• Slovenia: €25 shipping
• Estonia: €25 shipping
• Finland: €30 shipping
• Greece: €75 shipping
• Hungary: €30 shipping
• Iceland: €125 shipping
• Latvia: €30 shipping
• Lithuania: €30 shipping
• Monaco: €25 shipping
• Norway: €45 shipping
• Romania: €35 shipping
• Serbia: €45 shipping

1.1.3
Deliveries will be made to the address you provided during the identification process.

1.1.4
Deliveries will be made from Monday to Friday from 8:00 AM to 8:00 PM.

Security Procedures at Time of Delivery

1.2.1
Check that the outer packaging does not show signs of damage;

1.2.2
Open the packaging in the indicated areas, keeping it in good condition for a period of 48 hours;

1.2.3
Check that the products do not show visible defects from transport or manufacturing;

1.2.4
The customer has the right to ask the carrier to wait for the verification of the delivered goods;

1.2.5
The documents accompanying the delivery are:

1.2.5.1
Invoice for the goods (Original and duplicate for the customer) and Transport Guide.

Rescheduling Deliveries

1.3.1
You may reschedule your delivery up to 48 hours before the scheduled date, by calling +351 258 350 113 (call to national landline network) from Monday to Friday from 9:00 AM to 6:00 PM, or by emailing encomendas@letshome.pt.

1.3.2
All our deliveries are prepared with a minimum of 48 hours' notice. If you wish to reschedule your delivery after it has been confirmed by our services, www.letshome.pt does not guarantee stock availability and reserves the right to charge the costs corresponding to the reorganization of preparation, logistical, and administrative processes indicated in 6.5.1.

Delivery services use standard access routes to delivery addresses (e.g., stairs, internal elevators) and existing openings (e.g., doors and stairways). They do not use additional transport or lifting equipment or make any changes to building construction.

1.4.1
If delivery services identify a high risk of damage during the transport of products to the delivery or assembly location, they may advise against proceeding. In this case, if the customer wishes to disregard this advice, transport will take place under their responsibility and risk, and www.letshome.pt will not accept costs resulting from damages incurred.

Delivery Anomalies

1.5.1
Anomalies for which the customer is responsible:

1.5.1.1
If delivery is not possible at the indicated address or date, for reasons for which the customer is responsible and without any attempt to reschedule within the deadlines indicated in 6.3.1, the products will return to the distribution warehouse under the following conditions:

1.5.1.2.1
They will remain at your disposal for eight days for rescheduling delivery or assembly, after which www.letshome.pt considers that the customer wishes to cancel the delivery.

1.5.1.3
The costs of cancellation or rescheduling of delivery will be those resulting from stock retention (immobilization of stock at your disposal for the excess period), transport (return of products to the warehouse and new trip for delivery), administrative processes (cancellation of transport guides and invoices issued and production of new transport and billing documents) and warehouse logistics (unloading the truck, storage in the warehouse, new preparation and new loading), with a minimum of €30.00 less than 30% of the order value.

1.5.2
Anomalies for which www.letshome.pt is responsible:

1.5.2.1
www.letshome.pt makes every effort to meet the delivery times it commits to with customers. In the event of unforeseen circumstances that lead to non-compliance with the delivery of the item on the date confirmed by www.letshome.pt, the customer may choose to reschedule the delivery for a new date or, alternatively, terminate the contract without additional costs, and all amounts paid will be refunded as indicated in 9.4.

1.5.2.2
Upon receipt, the customer must check whether the products delivered to them are in accordance with their order and with the agreed conditions for delivery, and whether they do not show manufacturing or transport defects.

1.5.2.2.1
If so, they must immediately make a note on the carrier's waybill, in the designated area, or refuse to accept it.

Privacy Policy

Framework

This Privacy Policy establishes the commitment of Vianatece Artesanato Tecelagem, Lda., owner of the LetsHome brand and hereinafter referred to as LetsHome, with its Customers, regarding the protection of personal data, aiming to strengthen and consolidate its relationship of trust and proximity.

Through this Privacy Policy, LetsHome informs its Customers about the processing it carries out with their data, as well as the rights it recognizes them, as data subjects. Let'sHome acts in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable data protection legislation, in all personal data processing activities for which it is responsible. Vianatece Artesanato Tecelagem, Lda. processes personal data through various operational and technical means that support the activities of its business processes.

Objectives

The Privacy Policy, as a communication tool, has the following main objectives:

Strengthen and consolidate LethesHome's relationship of trust and proximity with its Customers;

Demonstrate transparency in the processing of personal data carried out by LetsHome;

Inform Customers of their rights, as data subjects, and how they can exercise them;

Inform Customers about the LetsHome Officers whom they can contact to exercise their rights, or to clarify how their personal data is processed;

Scope

The Privacy Policy applies exclusively to the processing of personal data carried out by LetsHome, in the context of the intended purposes. For the purposes of this Privacy Policy, personal data is considered to be any and all information relating to an identified or identifiable natural person. An identifiable Customer is one who can be identified directly or indirectly, namely through an identification number or through specific characteristics of their physical, physiological, genetic, cultural or social identity.

Privacy Policy

a) Our commitment

Protecting your personal data is a priority for LetsHome.

We commit to only processing your personal data that is strictly necessary to provide you with the best services, ensuring transparency in information and applying the best practices in the field of security and personal data protection.

Whenever your personal data is processed by contracted entities, LetsHome will require these entities to provide the same level of privacy and security assurance regarding personal data protection.

We want to earn your trust and for you to feel that your personal data is safe with us, as we will always be committed to protecting your privacy, taking our responsibilities regarding the protection of your personal data very seriously and with great commitment.

For questions related to the processing of your personal data, please contact us through the following means:

Telephone: +351 258 350 113 (call to national landline network) (Monday to Friday from 9:00 AM to 6:00 PM)

Registered Letter to the address: Vianatece Artesanato Tecelagem, Lda. Zona Industrial do Neiva, 2ºFase, 4935-232 Viana do Castelo

Email: rgpd@letshome.pt

b) What is personal data and what categories of data do we process at Vianatece Artesanato Tecelagem, Lda.?

The new General Data Protection Regulation establishes a more comprehensive definition of the concept of personal data. Personal data is any information, regardless of its nature and the medium in which it is presented, capable of identifying a person. Examples of categories of personal data processed by LetsHome:

Identification and contact data:

Name, identification document number, tax identification number (NIF), age, date of birth, telephone contact, email, address, profession, marital status, academic qualifications, payment data, electronic identifiers (digital login credentials), etc.

Relationship with the Company:

Visit history, products and services you have searched for, purchased or subscribed to;

Profile:

Tastes, interests and preferences, in your relationship with LetsHome;

c) Who is responsible for processing your personal data?

The entities responsible for processing your personal data are Vianatece – Artesanato Tecelagem, Lda. with registered office at Zona Industrial do Neiva, 2ª Fase, 4935-232 Neiva, Tax ID no. 502405961, and registered with the Conservatory of Viana do Castelo under no. 502405961.

d) In what situations do we process your personal data?

At LetsHome, we process your personal data with your consent, when you make a purchase, when you contract a service or when you use our website. This processing can be done orally, in writing or through our website.

e) For what purposes do we process your personal data?

LetsHome guarantees that your personal data is processed only for the purposes communicated to you and is not used for any other purpose. Thus, we process your personal data to ensure the quality of the service we provide and to better meet your needs. Some examples of purposes for which we may use your personal data:

Direct Marketing:

To inform you about news, opportunities and promotions that may be of interest to you

Online store registration:

So that you can access our online store, where you can conveniently make your purchases from wherever you are;

Customer Management:

To send your online purchases home so you don't have to go to one of our stores;

To inform you of the availability of your order.

Customer Card:

So that we can provide you with all the advantages of the Customer Card, such as access to discounts on purchases at our stores and services, etc.

f) On what basis do we process your personal data?

These are the circumstances that allow us to process your personal data:

Your express consent

either in writing or verbally, for example, for direct marketing purposes, so that you receive emails or SMS messages from LetsHome.

The execution of a contract

that you have entered into with Vianatece Artesanato Tecelagem, Lda., such as a contract for the purchase and sale of products or services acquired from LetsHome.

Compliance with a legal obligation The legitimate interest of LetsHome

for example, arising from the collection of suggestions/complaints, for the purpose of improving the quality of the service provided

LetsHome undertakes to process your personal data in order to ensure the confidentiality, security and protection of such data against unauthorized or unlawful processing and against its loss, destruction or damage.

g) How long do we keep your personal data?

We only keep your personal data for the period strictly necessary to fulfill the objectives identified above, within legal limits. After the defined retention period, LetsHome undertakes to delete, destroy or anonymize your personal data. In general, LetsHome retains transaction data for a period of 10 years, this being the period defined by law, as well as the reasonable maximum useful life of our equipment. Regarding video surveillance, we only retain your personal data for a period of 30 days, due to legal requirements. You can ask us for additional information regarding the retention periods of your personal data, through the following means:

Phone: +351 258 350 113 (call to national landline) (Monday to Friday from 9:00 am to 6:00 pm)

Registered letter to the address: Vianatece Artesanato Tecelagem, Lda. Zona Industrial do Neiva, 2ºFase, 4935-232 Viana do Castelo

Email: rgpd@letshome.pt

h) To whom do we transmit your personal data?

Whenever necessary, LetsHome may transmit your personal data to third parties - LetsHome partner companies, for example, goods transport companies - solely and exclusively for the purpose of executing a service you have contracted, such as home delivery of a product. Your personal data may also be communicated, in compliance with the law, to State entities, such as the Tax Authority.

i) What are your personal data protection rights and how can you exercise them?

Right of access to information:

You can obtain confirmation of what personal data of yours is processed by LetsHome, as well as information about the purposes of the processing or the retention periods of such data.

Right to rectification:

You can request the amendment of your personal data that is incorrect or incomplete.

Right to erasure:

You can request the erasure of your personal data, provided there are no legal requirements for its retention.

Right to data portability:

You can receive the personal data you have provided to us in a structured, machine-readable digital format.

Right to object:

You can object to or withdraw the consent you previously gave to the processing of your personal data.

Right to restriction of processing:

You can request the restriction of the processing of your personal data, in the form of:

a) Suspension of processing;

b) Restriction of the scope of processing to certain categories of data or processing purposes. Right not to be subject to automated individual decisions (profiling):

You can request not to be subject to any decision made solely based on automatic processing. These decisions are related to the definition of consumption profiles by LethesHome, based on your tastes, interests and preferences, search and purchase history, etc., namely to provide a quality service and adapt marketing communications.

You can exercise these rights in writing, through the following means:

Phone: +351 258 350 113 (call to national landline) (Monday to Friday from 9:00 am to 6:00 pm)

Registered letter to the address: Vianatece Artesanato Tecelagem, Lda. Zona Industrial do Neiva, 2ºFase, 4935-232 Viana do Castelo

Email: rgpd@letshome.pt

LetsHome will carefully analyze the requests, evaluating their legitimacy and relevance, committing to respond in a timely manner. If necessary, the personal data subject may also file a complaint with the National Commission for Data Protection (CNPD).

j) Cookies

LetsHome uses cookies on its Websites that improve the performance and browsing experience of our users, on the one hand, increasing the speed and efficiency of response and, on the other hand, eliminating the need to repeatedly enter the same information. The placement of cookies not only helps the Websites to recognize the user's device the next time they visit us, but will also be essential for their operation. The cookies used by LetsHome, on all its Websites, do not collect personal information that allows the user to be identified, only storing generic information, namely, the user's form and/or place of access and how they use the Websites. Cookies only retain information related to the User's preferences.

Analytical cookies: These are those that, processed by us or by third parties, allow us to quantify the number of users and carry out the measurement and statistical analysis of how users use the service offered. We examine your navigation on our website, in order to improve the provision of products or services that we make available to you.

Advertising cookies: These are those that, processed by us or by third parties, allow us to more effectively manage the offer of advertising spaces that exist on the website, being able to analyze your browsing habits and show you advertising related to your browsing profile.

k) How do we protect your personal data?

LetsHome has a variety of information security measures, aligned with the best national and international practices, in order to protect your personal data, including technological controls, administrative, technical, physical measures and procedures that ensure the protection of your personal data, preventing its improper use, unauthorized access and disclosure, its loss, its improper or inadvertent alteration, or its unauthorized destruction. In terms of information security, we assume the same commitment to continuous improvement that guides us in our daily activity.

Among others, we highlight the following measures:

Restricted access to your personal data;

Secure storage and transmission of personal data;

Protection of information systems through devices that prevent unauthorized access to your personal data;

Implementation of mechanisms that guarantee the safeguarding of the integrity and quality of your personal data;

Permanent monitoring of information systems, with the aim of preventing, detecting and preventing the improper use of your personal data;

Redundancy of personal data storage, processing and communication equipment, to avoid loss of availability.

l) Updates to this Privacy Policy

LetsHome reserves the right to update this Privacy Policy periodically. Any update made will be announced not only through our website, but also through other communication channels that the company deems most appropriate. The information will be sent to all our customers or potential customers, to the indicated contact means. Continued use of our website, applications, services and features offered after such communication will constitute, and be considered as, your agreement to such changes.

The current version was published on 18-06-2018.

General Policies

The use of the information available on this website for consultation or for the acquisition of goods and services implies that you accept the general conditions of use and sale detailed in the Terms and Conditions topic. By placing your order, the User expresses their full and complete acceptance of the general conditions of sale, prices and description of the products covered by this transaction. These general conditions of sale will be the only ones applicable between the two parties. If you wish to clarify any questions, contact us at geral@letshome.pt or call +351 258 350 113 (call to national landline).

Pricing Policy

The prices established in this online store, unless otherwise indicated, will be valid only for the day they are announced, remaining in force for the customer who orders on that date, even if they receive it on a later day.

All items presented on the website are subject to stock availability at the time the item is collected from the respective store. Missing items will not be invoiced, and you can choose to replace them with a similar item in your preferences. In case of replacement, the invoiced price will be that of the substitute product and not the one originally ordered.

The established prices, unless there is a spelling error, publication error or stockout, include VAT and are valid only for this store and for the day they are announced. Prices and specifications subject to change without prior notice.

Satisfaction/Return Policy

LetsHome is very concerned about the quality of its products and services. However, if you are not satisfied with a particular product, regardless of whether it is defective or not, you can always return it.

Complaints and Suggestions Management Policy

With a constant concern and fully focused on customer needs, LetsHome is open to any type of suggestion and complaint that can be sent to geral@letshome.pt

Product Quality Policy

We clearly assume responsibility for our customers, employees and the environment in our work methodology. We constantly use resources to minimize any negative impact on the environment, proposing all the added value of handmade products with recycled raw materials.

Portugal 2020

Project Name | Internationalization VIANATECE ARTESANATO TECELAGEM, LDA

Project Code | POCI-02-0752-FEDER-020279

Main Objective | Strengthen SME competitiveness

Intervention Region | North

Beneficiary Entity | VIANATECE ARTESANATO TECELAGEM, LDA

Approval Date | 2017-07-18

Start Date | 2017-03-01

Completion Date | 2019-02-28

Total Cost | €109,380.62

Financial Support from the European Union | FEDER €47,952.73

Objectives:

VIANATECE ARTESANATO TECELAGEM, LDA aims with this project to assert itself in its sector of activity, improving product quality and innovation and shaping the company structurally and in terms of marketing in prospecting and consolidating new markets and customers. The company intends to implement its internationalization process by investing in organizational and marketing innovation (commercial management tools, market studies, marketing and communication planning).

Results Obtained:

The project enabled the implementation of the internationalization process in a structured/strategic way, increasing the number of customers and transaction volume.

Terms and Conditions

The use of the information available on this site for consultation or for the acquisition of goods and services implies that you accept the general conditions of use and sale detailed in the Terms and Conditions topic. By placing your order, the User expresses their full and complete acceptance of the general conditions of sale, prices and description of the products contemplated in this transaction. These general conditions of sale will be the only ones applicable between the two parties. If you wish to clarify any questions, contact us at geral@letshome.pt or call +351 258 350 113 (call to national landline).

General Provisions

1.1
The management and operation of the website www.letshome.pt are the responsibility of the company Vianatece Artesanato Tecelagem, Lda., with headquarters at Zona Industrial 2ª fase, 4935-232 Neiva, telephone no. +351 258 350 113 (call to national landline), fax no. +351 258 350 115, e-mail: geral@letshome.pt, with a share capital of €550,000.00, registered with the commercial registry office of Viana do Castelo under the single registration and corporate entity number PT502405961.

1.2
The set of rules and procedures presented below, which frames the rights and duties of your relationship with www.letshome.pt as a visitor or customer, in no way contradicts the law in force.

1.3
The online sales environments and LetsHome stores are naturally different and for this reason the General Conditions of Sale at www.letshome.pt are specific and always prevail whenever inconsistencies are found in the treatment provided to you on this site and that practiced in our stores.

About the Content

2.1
The information, images and other content present here are for the exclusive private use of the company and their use for purposes outside the scope of www.letshome.pt is not permitted.

2.2
We strive to ensure that all information disclosed is free of publication errors. Whenever we detect an error that may significantly alter the conditions that determined the conclusion of this contract, we will contact you to decide, in the terms indicated here, whether to maintain it.

2.3
Under the return conditions set out in point 9, if the product you received does not match the characteristics informed at the time of order, you will have the right to return it.

2.4
The images presented are solely intended to illustrate the indicated item and do not form part of the contractual purchase and sale agreement between www.letshome.pt and the customer.

2.5
The color tones of the product images displayed on your computer screen may appear different from reality and depend on factors beyond the responsibility of www.letshome.pt, such as, for example, the characteristics of your computer equipment.

2.6
For professional use, please contact us on our line +351 258 350 113 (call to national landline) from Monday to Friday from 9:00 am to 6:00 pm, or at geral@letshome.pt We will be delighted to assist you in your decision.

Ordering on www.letshome.pt

3.1
You can place your order on our website www.letshome.pt, 24 hours a day.

3.2
You can only place orders if you are over 18 (eighteen) years of age.

3.3
Orders on www.letshome.pt are carried out in the following phases:

3.3.1
Product selection phase where the customer will browse our catalog available for sale and place their selection in the "Shopping cart".

3.3.1.1
In this process, you should verify if the products you selected are intended for the use you wish to give them. The use of a product for purposes other than those presented on the website may imply the total or partial cancellation of the warranty, the possible aptitudes of the products are described on the website, or they will be so noticeable that they do not require additional developments.

3.3.1.2
You should also check if the products have the appropriate dimensions for the space where you intend to place them and if the access to the delivery location allows their passage.

3.3.2
"Checkout" phase where, after choosing the products you wish to order and registering as a customer, you will complete your order with the necessary payment and delivery information.

This phase consists of 4 steps:
1. Validation of the "Shopping cart";
2. Selection of the "Payment Method";
3. "Order Registration";
4. "Order Confirmation".

3.4
The customer can only cancel their order up to 48 hours after the order registration. Cancellation can only be made by our line +351 258 350 113 (call to national landline) from Monday to Friday from 9:00 am to 6:00 pm, or at encomendas@letshome.pt

Price

4.1
The sales prices published on www.letshome.pt are in euros, include all mandatory taxes and fees by law and are valid unless there is a publication error or stockout.

4.2
The published sales prices of the products do not include delivery services.

4.3
Delivery prices do not include the use of special transport or access means such as external stairs or cranes, or civil construction alterations to doors, windows, stairs or other structures of the property.

4.4
www.letshome.pt reserves the right to modify sales prices at the most convenient times, in compliance with the law, and ensuring commitments already made with its customers with the exceptions indicated in point 4.1.

4.5
Prices on www.letshome.pt are the same as those in LetsHome physical stores, with the exception of promotional campaigns exclusively for a particular point of sale.

4.6
Within the range of products we regularly manage, pricing errors may occur. We will do our best to correct them as quickly as possible. If any of the products you ordered are incorrectly priced, we will contact you using the channels indicated in your identification file. You may, at this point, cancel your order free of charge and all amounts you have already paid will be refunded.

4.6.1
If contact is not possible through the means indicated in your identification file, your order will be considered void.

Stock Availability

5.1
The indicated stock availability dates are estimates and are subject to logistical and production factors that we can estimate but are dependent on third parties.

5.2
The delivery date for your order is 10 business days for mainland Portugal and peninsular Spain and 15 business days for other countries.
Delivery time not applicable for:
. Customized Products;
. Force majeure cases.

5.2.1
Availability by shipping type depends on the existence of items in stock in warehouses and the transport schedule for transfers and delivery. If the best possible date is not the most convenient, please contact our line +351 258 350 113 (call to national landline) from Monday to Friday from 9:00 am to 6:00 pm, or at encomendas@letshome.pt

5.3
Due to reasons related to the logistical organization of deliveries and unforeseen events that occur daily in the delivery circuit, we are unable to schedule the exact time of your delivery. However, if your phone/mobile number is part of the User's data, the carrier may contact you to arrange the most convenient delivery time and date.

5.4
www.letshome.pt reserves the right to, at any time, remove any product listed on this website, or to remove or delete any material or content from this website, without prejudice to the effort to process all orders already placed at the time.

Delivery Service Availability and Shipping Costs

6.1
Scope

6.1.1
The products on this website are available for all countries belonging to the European Union.

6.1.2

Mainland Portugal
Madeira/Azores
Peninsular Spain
Balearic Islands, Spain (Majorca and Ibiza)
Canary Islands, Spain (Canaries, Las Palmas Tenerife and Gran Canaria)
France
Italy
Ireland
Netherlands
Belgium
Luxembourg
Germany
Poland
Corsica/Sardinia
Sicily, Other;

The values presented may vary depending on the specific location;

6.1.3
Deliveries will be made to the address you provide during the billing process.

6.1.4
Deliveries will be made from Monday to Friday from 8:00 am to 8:00 pm.

6.2.
www.letshome.pt seeks to ensure that the products we deliver to you are in perfect condition and in accordance with the order you placed. However, for your safety, we recommend the following procedures:

6.2.1
Check if the outer packaging shows any signs of mistreatment;

6.2.2
Open the packaging in the indicated areas, keeping it in good condition for a period of 48 hours;

6.2.3
Check if the products show no visible transport or manufacturing defects;

6.2.4
The customer has the right to ask the carrier to wait for the verification of the delivered goods;

6.2.5
The documents accompanying the delivery are:
Invoice for the items (Original and duplicate for the customer).

6.3
Rescheduling Deliveries

6.3.1
You can reschedule your delivery up to 48 hours before the scheduled date, by calling +351 258 350 113 (call to national landline) from Monday to Friday from 9:00 am to 6:00 pm, or by email to encomendas@letshome.pt

6.3.2
All our deliveries are prepared at least 48 hours in advance. If you wish to reschedule your delivery after confirmation by our services, www.letshome.pt does not guarantee stock availability and reserves the right to charge the costs corresponding to the reorganization of preparation, logistics, and administrative processes indicated in 6.5.1

6.4
Delivery services use usual access points to delivery addresses (e.g., stairs, internal elevators) and existing openings (e.g., doors and stairways). They do not use additional transport or lifting equipment or make any alterations to the building's construction.

6.4.1
If the delivery service identifies a high risk of damage during the transport of products to the delivery or assembly location, they may advise against proceeding. In this case, if the customer wishes to go against this advice, transport will be at their own responsibility and risk, and www.letshome.pt will not accept costs resulting from damages incurred thereby.

6.5
Delivery Anomalies

6.5.1
Anomalies for which the customer is responsible:

6.5.1.1
If delivery is not possible at the address or date indicated, for reasons attributable to you and without an attempt to reschedule within the deadlines indicated in 6.3.1, the products will be returned to the distribution warehouse under the following conditions:

6.5.1.2.1
They will be held for eight days for you to reschedule delivery or assembly, after which www.letshome.pt will consider that the customer wishes to cancel the delivery.

6.5.1.3
The costs of cancellation or rescheduling of delivery will be those resulting from the immobilization of stock (stock held at your disposal for the excess period), transport (return of products to the warehouse and new displacement for delivery), administrative processes (cancellation of transport guides and invoices issued and production of new transport and billing documents) and warehouse logistics (unloading of the vehicle, storage in the warehouse, new preparation and new loading), with a minimum of €30.00, not exceeding 30% of the order value.

6.5.2
Anomalies for which www.letshome.pt is responsible

6.5.2.1
www.letshome.pt makes every effort to meet the delivery times it commits to with customers. In the event of unforeseen circumstances leading to non-delivery of the item on the date confirmed by www.letshome.pt, the customer may choose to reschedule delivery for a new date or, alternatively, terminate the contract without additional costs, and all amounts paid will be reimbursed as indicated in 9.4.

6.5.2.2
The customer must verify upon receipt whether the products delivered are in accordance with their order and the agreed delivery conditions, and if they show no manufacturing or transport defects.

6.5.2.2.1
If so, they must immediately make a note on the carrier's waybill, in the reserved space, or refuse to accept it.

Payment

7.1
Payment always corresponds to the total purchase amount.

7.2
To settle the order amount, the customer may use the following payment methods:
Easypay - Credit Card;
ATM Payment;
Bank Transfer;

Warranty

8.1
Products sold on www.letshome.pt that are purchased by "final consumers", understood as "anyone to whom goods are supplied, services are rendered or any rights are transferred, for non-professional use, by a person who professionally carries out an economic activity aiming to obtain benefits", benefit from a 2-year warranty from the date of delivery of the product, in accordance with Portuguese legislation that transposed Directive No. 1999/44/CE of the European Parliament and of the Council, of 25 May, on certain aspects of the sale of consumer goods and associated guarantees.

If you need to activate the warranty, please contact us through our line +351 258 350 113 (national landline call) from Monday to Friday from 9:00 am to 6:00 pm, or by email to encomendas@letshome.pt

8.2
To exercise the rights referred to in the previous point, the consumer must report the lack of conformity to the seller within two months from the date on which they detected it.

8.3
Products sold on www.letshome.pt that are purchased by "professional users", understood as "anyone to whom goods are supplied, services are rendered or any rights are transferred, for professional use, by a person who professionally carries out an economic activity aiming to obtain benefits", benefit from a six-month warranty from the date of delivery of the product, unless otherwise contractually agreed, in accordance with Portuguese law.

8.4
To exercise the rights referred to in the previous point, the professional purchaser must report the lack of conformity to the seller within thirty days from the date on which they detected it.

8.5
In the case of products outside the warranty period, LetsHome also provides technical assistance, so the customer may inform and send defective or damaged items to LetsHome. The items will be analyzed by LethesHome's After-Sales User service, which will issue a technical opinion and a respective repair estimate, if applicable. Repairs will only begin after the User's acceptance of the estimate.

Product Returns

9.1. Scope

9.1.1
www.letshome.pt makes every effort to ensure that all services we provide and all products we sell are in perfect working condition and in accordance with the technical specifications we publish.

9.1.2
Among the thousands of products we handle and the many customers we serve daily, anomalies may occur. We commit to resolving them quickly, within the legal framework and our capabilities.

9.1.3
We thank you for your understanding and remind you that for a quicker resolution of your case, you should pay attention to the following simple procedures upon receipt:

9.1.3.1
Check if the outer packaging shows any anomaly (damaged, wet, torn box,…).

9.1.3.2
Open the packaging in the indicated areas (when possible) keeping it in good condition for a period of 48 hours.

9.1.3.3
Check if the products show no visible transport or manufacturing defects.

9.1.3.4
Note all complaints on the Receipt Report.

9.1.4
The customer may also file a complaint about an anomaly by calling +351 258 350 113 (national landline call) from Monday to Friday from 9:00 am to 6:00 pm, or by email to encomendas@letshome.pt, or by registered letter to the address Vianatece Artesanato Tecelagem Lda., Zona Industrial do Neiva, 2ª Fase, 4935-232 Neiva, Portugal.

9.1.5
www.letshome.pt may request an assessment of the complaint by a technician, with the customer making themselves available for this assessment within a reasonably short period and always within the warranty period.

9.2
Conditions for accepting returns.

9.2.1
The customer has the right to return purchased products whenever one of the following situations occurs:

9.2.1.1
The delivered products show manufacturing defects detected and reported within the warranty period (see point 8).

9.2.1.2
The delivered products show defects caused by transport to the assembly location, detected by the customer at the time of receipt or assembly.

9.2.1.3
The delivered products do not comply with the technical specifications indicated on www.letshome.pt or do not reasonably serve the purposes indicated on www.letshome.pt, with the customer complaining about these anomalies within a maximum period of 14 days from the date of receipt of the item.

9.2.1.4
Under the right of free resolution (article 10, no. 1 of Decree-Law 24/2014 of February 14), the customer can return the products without having to justify the reason for the return, provided that they express their intention by registered letter sent to Letshome's headquarters (Vianatece Artesanato Tecelagem Lda., Zona Industrial do Neiva, 2ª Fase, 4935-232 Neiva, Portugal) within 14 days after receiving the order. In this case, the return is considered the customer's responsibility.

9.2.2
Product returns are carried out under the conditions indicated below:

9.2.2.1
The customer must request www.letshome.pt to pick up the item at the address where it was delivered.

9.2.2.2
In accordance with article 13, no. 2 of Decree-Law 24/2014 of February 14, www.letshome.pt will charge the cost corresponding to the collection services and possible disassembly of returned products under the conditions indicated in 9.3.

9.2.3
The customer agrees to keep the products they wish to return in the condition they were delivered, with the original packaging in reasonable condition to allow for resale.

9.2.4
Returned products must contain all delivered accessories, including assembly manuals, hardware, and tools included in the price.

9.2.5
In case of exchange, if the cost of the new order is higher, the user will have to bear the difference, adding the payment of the remainder to the exchange request or doing so when picking up the new order.

9.3
Return charges.

9.3.1
In the case of a return for which the customer is responsible under point 9.2.1.4, the customer accepts without any restriction that products supplied in a "Kit" that require assembly, carried out by our technicians or third parties, suffer wear and tear during this process that alters their initial supply characteristics.

9.3.1.1
The resale of these products can only be done with a significant discount. In the case of a return for which the customer is responsible, they accept that www.letshome.pt will deduct from the refund an amount corresponding to the devaluation suffered by the good during the assembly process, 25% of its new value.

9.3.2
In the case of a return for which the customer is responsible, www.letshome.pt will charge transport costs.

9.4
Refunds

9.4.1
Whenever refunds of amounts paid by the customer are due, www.letshome.pt undertakes to make every effort to ensure they are processed as quickly as possible.

9.4.1.1
Within 14 days from the date www.letshome.pt is informed of the decision to terminate the contract, www.letshome.pt will reimburse the consumer for all payments received, including the costs of delivery of the goods, in accordance with paragraph 2 of article 13 of Decree-Law 24/2014 of February 14 (amended by Law No. 47/2014 of 28.07).

9.4.1.2
Refunds of payments will be made using the same payment method used by the customer in the initial transaction, unless expressly agreed otherwise and provided that the customer does not incur any costs as a result of the refund.

9.4.1.3
www.letshome.pt is not obliged to reimburse additional delivery costs when the customer expressly requests a different and more expensive delivery method than the commonly accepted and less expensive method proposed by www.letshome.pt

9.4.1.4
Except in cases where www.letshome.pt offers to collect the goods, retention of the refund is only permitted until the items are received or until the consumer provides proof of the item's return.

9.4.1.5
When an item delivered to the customer's home at the time of concluding an off-premises contract cannot, due to its nature or size, be returned by post, www.letshome.pt is responsible for collecting the item and bearing the respective cost.

9.4.1.6
Failure to fulfill the reimbursement obligation within the period provided for in no. 9.4.1.1 obliges www.letshome.pt to return double the amounts paid by the customer within 15 business days, without prejudice to the customer's right to compensation for pecuniary and non-pecuniary damages.

Dispute and Liability

For any dispute arising from the application of these General Terms of Use and Sale, a court in the district of Viana do Castelo will have jurisdiction, waiving any other.

Company adhering to the ARBITRATION TRIBUNAL of CIAB – Information, Mediation and Arbitration Consumer Centre, NPC 505 214 504, with the following contacts, Av. Rocha Páris n.º 103 (Vila Rosa Building), 4900-394 Viana do Castelo, Tel: +351 258 809 335 (national landline call); Fax: 258 809 389; email: ciab.viana@cm-viana-castelo.pt; Web: www.ciab.pt

In case of a dispute, the consumer may resort to this Dispute Resolution Entity.

Suggestions, Complaints, Opinions and Comments

11.1
To allow for personalized and constructive processing of your suggestions, complaints, opinions, and comments, we always ask you to register as a customer.

11.2
Information, suggestions, and opinions from third parties displayed on www.letshome.pt are the sole responsibility of their authors.

11.3
To prevent the display of opinions and comments that may infringe on the rights and freedoms of third parties, submitted texts are evaluated by an internal team.

11.4
www.letshome.pt reserves the right not to publish opinions that violate its rights or the rights and freedoms of third parties.

11.5
www.letshome.pt seeks to constantly improve the service provided to its customers. We thank you in advance for all constructive contributions to improve our service.

Intellectual Property

12.1
All elements present on www.letshome.pt, whether visual or auditory, including the underlying technology, are protected by copyright, trademarks or patents. They are the exclusive property of Vianatece.

12.2
Users who have a personal website and wish to include a simple direct link to the homepage of www.letshome.pt on their website for personal use must request authorization from Vianatece. This will not constitute an implicit affiliation or partnership agreement.

12.3
In all cases, any link, even tacitly authorized, must be removed upon a simple request from Vianatece.

Discount Cards

13.1
The Discount Card is valid for use in all physical LetsHome stores and in the online store.

The use of the Discount Card in physical stores is subject to its presentation when making payment for your purchases.

To use the card in the online store and enjoy the discount presented on it, simply enter the code shown on the back, in the cart when confirming payment.

The discount will be applied to the total value of the order or purchase.

You may also accumulate other advantages and discounts depending on current campaigns.

The discount card provided at LethesHome Apartments:

The Discount Card is valid for use in all physical LetsHome stores, in the online store and in the booking engine.

The discount card provided at LetsHome stores:

The Discount Card is valid for use in the online store and in the booking engine.

LetsHome is not responsible for the loss or theft of the card, and its misuse is the customer's responsibility.

For any questions or concerns, please contact +351 258 350 113 (call to the national fixed network) or email geral@letshome.pt

Customer Card

1. The Customer Card is personal and non-transferable.

2. In addition to an immediate discount, the Customer Card allows you to accumulate other discounts, which can be used in LetsHome stores.

3. Discounts accumulated on the customer card cannot be converted into cash.

4. Discounts from multiple purchases can be accumulated.

5. The accumulated discount on the card can be used in its entirety.

6. Items can be paid for in full with the accumulated balance on the card.

7. You have 30 days from the available date to settle your card balance.

8. The use of "accumulated discount" is subject to the general operating rules of the Customer Card. In all cases, the rules required and printed on the purchase receipt must be complied with.

Discount Cards

The Discount Card is valid for use in all physical LetsHome stores and in the online store.

The use of the Discount Card in physical stores is subject to its presentation when making payment for your purchases.

To use the card in the online store and enjoy the discount presented on it, simply enter the code shown on the back, in the cart when confirming payment.

The discount will be applied to the total value of the order or purchase.

You may also accumulate other advantages and discounts depending on current campaigns.

The Discount Card is valid for use in all physical LethesHome stores, in the online store and in the booking engine.

The Discount Card is valid for use in the online store and in the booking engine.

LetsHome is not responsible for the loss or theft of the card, and its misuse is the customer's responsibility.

For any questions or concerns, please contact +351 258 350 113 (call to the national fixed network) or email gera@letshome.pt