Framework

This Privacy Policy establishes the commitment of Vianatece Artesanato Tecelagem, Lda., owner of the LetsHome brand and hereinafter referred to as LetsHome, to its Customers regarding the protection of personal data, aiming to strengthen and consolidate their relationship of trust and proximity.

Through this Privacy Policy, LetsHome informs its Customers about the processing it carries out with their data, as well as the rights it recognizes them, as personal data subjects. LetsHome acts in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable data protection legislation, in all personal data processing activities for which it is responsible. Vianatece Artesanato Tecelagem, Lda. processes personal data through various operational and technical means that support the activities of its business processes.

Objectives

The Privacy Policy, as a communication tool, has the following main objectives:

To strengthen and consolidate the relationship of trust and proximity between LetsHome and its Customers; To demonstrate transparency in the processing of personal data carried out by LetsHome; To inform Customers of their rights, as personal data subjects, and how they can exercise them; To inform Customers about the LetsHome Officers they can contact to exercise their rights or clarify how their personal data is processed;

Scope

This Privacy Policy applies exclusively to the processing of personal data carried out by LetsHome, in the context of the foreseen purposes. For the purposes of this Privacy Policy, personal data is considered to be any information relating to an identified or identifiable natural person. A Customer is identifiable if they can be identified directly or indirectly, namely by an identification number or by specific characteristics of their physical, physiological, genetic, cultural or social identity.

Privacy Policy

a) Our commitment

The protection of your personal data is a priority for LetsHome.

We are committed to only processing the personal data strictly necessary to provide you with the best services, ensuring transparency in information and the application of best practices in the field of personal data security and protection.

Whenever your personal data is processed by contracted entities, LetsHome will require these entities to provide the same level of privacy and security guarantee regarding personal data protection.

We want to earn your trust and for you to feel that your personal data is safe with us, as we will always be committed to protecting your privacy, taking our responsibilities seriously and with great dedication regarding the protection of your personal data.

For questions related to the processing of your personal data, please contact us through the following means:

Telephone: +351 258 350 113 (national landline call) (Monday to Friday from 9:00 to 18:00)

Registered mail to the address: Vianatece Artesanato Tecelagem, Lda. Zona Industrial do Neiva, 2ºFase, 4935-232 Viana do Castelo

Email: rgpd@letshome.pt

b) What is personal data and what categories of data do we process at Vianatece Artesanato Tecelagem, Lda.?

The new General Data Protection Regulation establishes a broader definition of the concept of personal data. Personal data is any information, regardless of its nature and the medium in which it is presented, capable of identifying a person. Examples of categories of personal data processed by LetsHome:

Identification and contact data:

Name, identification document number, tax identification number (NIF), age, date of birth, telephone contact, email, address, profession, marital status, educational qualifications, payment data, electronic identifiers (digital login credentials), etc.

Relationship with the Company:

History of visits, products and services you have searched, bought or subscribed to;

Profile:

Tastes, interests and preferences, in your relationship with LetsHome;

c) Who is responsible for processing your personal data?

The entity responsible for processing your personal data is Vianatece – Artesanato Tecelagem, Lda. with registered office at Zona Industrial do Neiva, 2ª Fase, 4935-232 Neiva, Taxpayer nº 502405961, and registered at the Viana do Castelo Conservatory under nº 502405961.

d) In what situations do we process your personal data?

At LetsHome, we process your personal data with your consent, when you make a purchase, when you contract a service or when you use our website. This processing can be done orally, in writing or through our website.

e) For what purposes do we process your personal data?

LetsHome ensures that your personal data is processed only for the purposes communicated to you, and is not used for any other purpose. Thus, we process your personal data to guarantee the quality of the service we provide you and to better respond to your needs. Some examples of purposes for which we may use your personal data:

Direct Marketing:

To inform you of news, opportunities and promotions that may interest you

Online store registration:

So that you can enjoy access to our online store, where you can conveniently make your purchases from wherever you are;

Customer Management:

To send your online purchases home without having to go to one of our stores;

To inform you of the availability of your order.

Customer Card:

So that we can provide you with all the advantages of the Customer Card, such as access to discounts on purchases in our stores and services, etc.

f) On what basis do we process your personal data?

These are the circumstances that allow us to process your personal data:

Your express consent

either in writing or orally, for example, for direct marketing purposes, so that you receive emails or SMS messages from LetsHome.

The performance of a contract

that you entered into with Vianatece Artesanato Tecelagem, Lda., such as a contract for the purchase and sale of products or services acquired from LetsHome.

Compliance with a legal obligation The legitimate interest of LetsHome

for example, arising from the collection of suggestions/complaints, for the purpose of improving the quality of the service provided

LetsHome undertakes to process your personal data in order to ensure the confidentiality, security and protection of such data against unauthorized or unlawful processing and against its loss, destruction or damage.

g) How long do we keep your personal data?

We only keep your personal data for the period strictly necessary to fulfill the objectives identified above, within legal limits. After the defined retention period, LetsHome undertakes to delete, destroy or anonymize your personal data. In general, LetsHome retains transaction data for a period of 10 years, which is the period defined by law, as well as the maximum reasonable useful life of our equipment. Regarding video surveillance, we only retain your personal data for a period of 30 days, due to legal requirements. You can request additional information regarding the retention periods of your personal data through the following means:

Telephone: +351 258 350 113 (national landline call) (Monday to Friday from 9:00 to 18:00)

Registered mail to the address: Vianatece Artesanato Tecelagem, Lda. Zona Industrial do Neiva, 2ºFase, 4935-232 Viana do Castelo

Email: rgpd@letshome.pt

h) To whom do we transmit your personal data?

Whenever necessary, LetsHome may transmit your personal data to third parties – LetsHome partner companies, for example, goods transport companies – solely and exclusively for the purpose of executing a service you have contracted, such as home delivery of a product. Your personal data may also be communicated, in compliance with the law, to State entities, such as the Tax Authority.

i) What are your personal data protection rights and how can you exercise them?

Right of access to information:

You can obtain confirmation of what personal data of yours is processed by LetsHome, as well as information about the purposes of the processing or the retention periods of that data.

Right to rectification:

You can request the alteration of your personal data that is incorrect or incomplete.

Right to erasure:

You can request the erasure of your personal data, provided there are no legal requirements for its retention.

Right to portability:

You can receive the personal data you provided to us in a structured, machine-readable digital format.

Right to object:

You can object to or withdraw the consent you previously gave to the processing of your personal data.

Right to restriction of processing:

You can request the restriction of the processing of your personal data, in the form of:

a) Suspension of processing;

b) Limitation of the scope of processing to certain categories of data or processing purposes. Right not to be subject to automated individual decisions (profiling):

You can request not to be subject to any decision made exclusively based on automated processing. These decisions are related to the definition of consumption profiles by LetsHome, based on your tastes, interests and preferences, search and purchase history, etc., namely to provide a quality service and adapt marketing communications.

You can exercise these rights in writing, through the following means:

Telephone: +351 258 350 113 (national landline call) (Monday to Friday from 9:00 to 18:00)

Registered mail to the address: Vianatece Artesanato Tecelagem, Lda. Zona Industrial do Neiva, 2ºFase, 4935-232 Viana do Castelo

Email: rgpd@letshome.pt

LetsHome will carefully analyze the requests, evaluating their legitimacy and relevance, and undertakes to respond in a timely manner. If necessary, the personal data subject may also file a complaint with the National Data Protection Commission (CNPD).

j) Cookies

LetsHome uses cookies on its Websites to improve the performance and browsing experience of our users, on the one hand, increasing the speed and efficiency of response and, on the other, eliminating the need to repeatedly enter the same information. The placement of cookies not only helps Websites recognize the user's device the next time they visit us, but will also be essential for their operation. The cookies used by LetsHome, on all its Websites, do not collect personal information that allows identifying the user, storing only generic information, namely, the way and/or place of user access and how they use the Websites. Cookies only retain information related to the User's preferences.

Analysis cookies: These, processed by us or by third parties, allow us to quantify the number of users and carry out the measurement and statistical analysis of how users use the service offered. We examine your navigation on our website, with the aim of improving the provision of products or services we offer you.

Advertising cookies: These, processed by us or by third parties, allow us to manage more effectively the offer of advertising spaces on the site, being able to analyze your browsing habits and show you advertising related to your browsing profile.

k) How do we protect your personal data?

LetsHome has a variety of information security measures, aligned with national and international best practices, in order to protect your personal data, including technological controls, administrative, technical, physical measures and procedures that ensure the protection of your personal data, preventing its misuse, unauthorized access and disclosure, its loss, its undue or inadvertent alteration, or its unauthorized destruction. Regarding information security, we assume the same commitment to continuous improvement that guides us in our daily activity.

Among others, we highlight the following measures:

Restricted access to your personal data; Secure storage and transmission of personal data; Protection of information systems through devices that prevent unauthorized access to your personal data; Implementation of mechanisms that guarantee the safeguarding of the integrity and quality of your personal data; Permanent monitoring of information systems, with the aim of preventing, detecting and preventing the misuse of your personal data; Redundancy of equipment for storing, processing and communicating personal data, to avoid loss of availability.

l) Updates to this Privacy Policy

LetsHome reserves the right to periodically update this Privacy Policy. Any update made will be announced not only through our website, but also through other communication means that the company deems most appropriate. The information will be sent to all our customers or potential customers, to the contact means indicated. Continued use of our website, applications, services and features offered after such communication will constitute, and will be deemed as, your agreement to such changes.

The current version was published on 18-06-2018.