The whistleblowing channel of Vianatece Artesanato Tecelagem, Lda. / LetsHome/ LethesHome Apartments was established in compliance with applicable legislation and good corporate practices, reinforcing its commitment to the principles of transparency and ethics.

This channel aims to facilitate the identification of potentially irregular situations or infractions, including real or potential reasonable suspicions, that have occurred or are considered very likely to occur.

We emphasize that this channel does not replace the current contact method for "Complaints about service provision" – whose respective complaint should be sent to the email: geral@letshome.pt

To submit a report, you should send an email to denuncias@letshome.pt or send a letter to the postal address:
Vianatece Artesanato Tecelagem, Lda

Zona Industrial do Neiva, 2º Fase
4935-232 Neiva,
with the indication "confidential".

Principles and protection of the whistleblower

Independence, impartiality, confidentiality, data protection, secrecy, and absence of conflicts of interest are guaranteed in the processing and analysis of received reports.

In any situation, the Whistleblower is protected against any form of retaliation, with the possibility of submitting an anonymous report, in accordance with legal terms.

Who is considered a whistleblower

A natural person who reports or publicly discloses an irregularity or infraction.

Who can submit a report

Clients, Employees, Former employees, Service providers, contractors, subcontractors and suppliers, as well as any persons acting under their supervision and direction, Holders of shareholdings, persons belonging to administrative or management bodies or to supervisory or inspection bodies of Vianatece Artesanato Tecelagem, Lda., including non-executive members, Volunteers and interns, paid or unpaid, Others

Responsibility for managing the report

Reports will be received by the competent department of Vianatece Artesanato Tecelagem, Lda. which, after registration and classification, will proceed with the processing, including forwarding to the departments responsible for the analysis and monitoring of the process.

The processing, investigation, and taking of measures regarding received reports are, in accordance with legislation, the responsibility of Vianatece Artesanato Tecelagem, Lda., and these are handled through an internal IT platform.

Anonymous Reports

Vianatece Artesanato Tecelagem, Lda. commits to respecting anonymity in all cases where the whistleblower intends to submit an anonymous report, regardless of the detail of the information contained in the report and the possibility of identifying the whistleblower through the facts described. It is clarified that Vianatece Artesanato Tecelagem, Lda. will handle all reports, anonymous or not, as long as they contain sufficient and relevant matter and information that allows for investigation. Notwithstanding this processing, all whistleblowers will be notified at the email address from which the report was made. To check the status of the process, you should request it via email, indicating the ID assigned by Vianatece Artesanato Tecelagem, Lda. to your report.

Scope

Reports can be submitted regarding the following areas:

Conflict of Interest, Consumer Protection, Public Health, Product Safety and Compliance, Food Safety for Human Consumption, Environmental Protection, Privacy and Personal Data Protection, Network and Information System Security, Inappropriate Conduct, Misuse of Resources, Discrimination or Prejudice, Harassment (moral or sexual), Fraud and Corruption, Money Laundering and Terrorism Financing, Others

We reinforce that all situations not related to the topics described above should be addressed through other communication channels, namely:

Complaints about service provision – via email geral@letshome.pt

Data that must be included in the whistleblower's email

*What is your relationship with Vianatece Artesanato Tecelagem, Lda / LetsHome/ LethesHome Apartments

Employee/ Former Employee/ Supplier/ Client/ Others

*What is the type of Report

Conflict of Interest, Consumer Protection, Public Health, Product Safety and Compliance, Food Safety for Human Consumption, Environmental Protection, Privacy and Personal Data Protection, Network and Information System Security, Inappropriate Conduct, Misuse of Resources, Discrimination or Prejudice, Harassment (moral or sexual), Fraud and Corruption, Money Laundering and Terrorism Financing, Others

*Has the event already occurred

Yes or No

*Are there witnesses

Yes or No

*What is the degree of certainty about the fact you are reporting

I am certain/ I suspect/ I heard

*Description of the report

Personal Data Protection

By sending the report email, you declare that you acknowledge the conditions for the processing of your personal data, and for this purpose, you should consult the Privacy Policy.

Also learn about the rules for processing personal data within the scope of the Vianatece Artesanato Tecelagem, Lda / LetsHome/ LethesHome Apartments Whistleblowing Channel.

Vianatece Artesanato Tecelagem, Lda. will conduct the reception, investigation, and processing of your report with responsibility, independence, and integrity.