You can receive your order at your preferred address (home, work, etc.), or at a LetsHome store of your choice.

You can receive your order at your preferred address (home, work, etc.), or at a LetsHome store of your choice.

If you chose home delivery, we will send you a shipping confirmation email (when your order leaves the warehouse), and another with a tracking number (with a link to the courier company's website).

Yes. The online store has the same products, however, shipping costs may vary.

Approximately 10 days for Portugal;
Approximately 15 days for Other Countries.

Yes, in "My Orders" in your account, you can see the status of your orders and there is a link to track their exact location when they are managed by the shipping company. You will also receive an email with a link to track the parcel once the order is ready for dispatch.

The shipping costs for the merchandise are:

Mainland Portugal: €5.00 shipping for purchases under €60 / Free for purchases over €60

Madeira/Azores: €13.50 shipping

Peninsular Spain: €9.00 shipping

Balearic Islands (Majorca and Ibiza): €35.00 shipping

Canary Islands (Canary, Las Palmas Tenerife and Gran Canarias): €35.00 shipping

France: €21.00 shipping

Corsica/Sardinia: €60.00 shipping

Italy: €21.00 shipping

Sicily: €60.00 shipping

Belgium: €21.00 shipping

Luxembourg: €21.00 shipping

Germany: €21.00 shipping

Poland: €21.00 shipping

Ireland: €45.00 shipping

Netherlands: €21.00 shipping

Cyprus: €125 shipping

Denmark: €25 shipping

Slovakia: €25 shipping

Slovenia: €25 shipping

Estonia: €25 shipping

Finland: €30 shipping

Greece: €75 shipping

Hungary: €30 shipping

Iceland: €125 shipping

Latvia: €30 shipping

Lithuania: €30 shipping

Monaco: €25 shipping

Norway: €45 shipping

Romania: €35 shipping

Serbia: €45 shipping

The values presented may vary depending on the specific location;

It is possible to purchase in all European Union member countries.

Yes, once we receive the item, we will refund the amount to the same card you used to place the order. You will be responsible for the shipping costs.

We will exchange it for the correct item as soon as possible, at no additional cost to you.
Please contact our team on +351 258 350 113 (call to national landline) or send an email to geral@letshome.pt.

To settle the order amount, the customer may use the following payment methods:

Stripe – Credit card;

Eupago – Multibanco payment;

Eupago – MB Way;

Stripe – Google Pay and Apple Pay;

Paypal;

Bank Transfer;

Yes, you can shop with complete peace of mind, as we always make a great effort to ensure we have the resources to guarantee the security of your purchases and your data.

Prices in the online store are exactly the same as in your local store, unless there is a special online offer with an additional discount, or a special campaign, specific to a LetsHome store.

The website is available in Portuguese, English, Spanish, and French.

We like to be in permanent contact with our customers. To this end, we use a sophisticated newsletter sending system.
At the bottom of this page, you will find a place where you can subscribe to our Newsletter.

To unsubscribe from the newsletter, simply click on "Unsubscribe" at the bottom of the newsletter or send an email to rgpd@letshome.pt with "Newsletter Cancellation" in the subject line.
If the email address you wish to unsubscribe is not the same as the one from which the cancellation request is being sent, please indicate the email to be unsubscribed in the body of the message. At the bottom of this page, you will find a place where you can subscribe to our Newsletter.

The photographs are taken with high quality with the aim of reproducing each product in detail; however, the different lighting used in their capture may alter the colors.
You may find differences in products where the raw material itself and its manufacturing process influence the final result, as is the case with handcrafted products.

All information is available at the link: Policies

Yes, registration is required. Once registered, you can log in to make purchases and modify your personal data.

Products are categorized into 5 main categories (Bed, Table, Bath, Child, and Accessories), and each category is further divided into several subcategories. Access the subcategory you are interested in by hovering over the main category in the menu.
There are groups of items where you can choose sizes, colors, and purchase the ones that interest you most. You can also use the product search on the right side to find the items you are looking for.

Each item on our website has an "Add to Cart" icon, which, when clicked, automatically adds the item to your shopping bag, allowing you to continue browsing at your leisure.

After choosing the products you wish to order and completing customer registration, you will finalize your order with the necessary payment and delivery information.

This stage consists of 4 steps:
1. Validation of the "Shopping Cart";
2. Filling in "Billing Details";
3. Selection of the "Payment" method;
4. "Confirmation" of the Order.

Yes. The invoice will be sent with the goods in paper format and to your email digitally in PDF format.

Yes, the customer can cancel their order up to 48 hours after placing it. Cancellations can only be made via our helpline +351 258 350 113 (call to national landline) from Monday to Friday, 9:00 AM to 6:00 PM, or at encomendas@letshome.pt

We will replace it as soon as possible and at no cost to you.
To resolve this issue, please contact our team at +351 258 350 113 (call to national landline network) or send an email to geral@letshome.pt