Security Procedures for Delivery

1.1.1
Check that the outer packaging does not show signs of mishandling;

1.1.2
Open the packaging at the indicated areas, keeping it in good condition for a period of 48 hours;

1.1.3
Check that the products do not show visible transport or manufacturing defects;

1.1.4
The customer has the right to ask the carrier to wait for the verification of the delivered goods;

1.1.5
The documents accompanying the delivery are:

1.1.5.1
Invoice for the goods (Original and duplicate for the customer).

Delivery Rescheduling

1.2.1
You may reschedule your delivery up to 48 hours before the scheduled date, by calling +351 258 350 113 (call to the national landline network) Monday to Friday from 9:00 am to 6:00 pm, or by email to encomendas@letshome.pt

1.2.2
All our deliveries are prepared at least 48 hours in advance. If you wish to reschedule your delivery after confirmation by our services, www.letshome.pt does not guarantee stock availability and reserves the right to charge the costs corresponding to the reorganisation of the preparation, logistical and administrative processes indicated in 6.5.1

Delivery services use the usual access routes to delivery addresses (e.g., stairs, internal lifts) and passages through existing openings (e.g., doors and stairs). They do not use additional transport or lifting machinery or make any changes to the building's construction.

1.3.1
In cases where delivery services identify a high risk of damage during the transport of products to the delivery or installation site, they may advise against proceeding. In such an event, if the customer chooses to disregard this advice, transport will proceed at their own responsibility and risk, and www.letshome.pt will not accept costs resulting from consequent damages.

Delivery Anomalies

1.4.1 
Anomalies for which the customer is responsible:

1.4.1.1
If delivery is not possible at the address or date indicated, due to reasons for which the customer is responsible and without any attempt to reschedule within the deadlines indicated in 6.3.1, the products will return to the distribution warehouse under the following conditions:

1.4.1.2.1
They will remain at your disposal for eight days for rescheduling the delivery or assembly, after which period www.letshome.pt will consider that the customer intends to cancel the delivery.

1.4.1.3
The costs of cancellation or rescheduling of delivery will be those resulting from stock retention (immobilisation of stock at your disposal for the excess period), transport (return of products to the warehouse and new trip for delivery), administrative processes (cancellation of transport guides and issued invoices and production of new transport and billing documents) and warehouse logistics (unloading of the vehicle, storage in the warehouse, new preparation and new loading), with a minimum of €30.00, not exceeding 30% of the order value.

1.4.2
Anomalies for which www.letshome.pt is responsible

1.4.2.1
www.letshome.pt makes every effort to meet the delivery times agreed with customers. In the event of unforeseen circumstances leading to non-compliance with the delivery of the item on the date confirmed by www.letshome.pt, the customer may choose to reschedule the delivery for a new date or, alternatively, terminate the contract without additional costs, with all amounts paid being reimbursed as indicated in 9.4.

1.4.2.2
Upon receipt, the customer must check whether the delivered products comply with their order and the agreed delivery conditions, and whether they show any manufacturing or transport defects.

1.4.2.2.1
If so, they must immediately note it on the carrier's waybill, in the designated area, or refuse to accept it.